Description

Learn the Best Practices and NYS Standards for Security Guards Assigned to Shelters

This specialized training is designed for security guards working in or preparing for assignments at homeless shelters, transitional housing, or supportive housing facilities. The course follows New York State standards and equips participants with the skills and knowledge needed to maintain a safe, respectful, and secure shelter environment.

Participants will learn how to:

✔ Assess Immediate Safety Needs
Understand how to quickly identify and address potential safety risks for shelter residents and staff, especially in high-stress or emergency situations.

✔ Respond to Client Emergencies
Learn proper protocols for handling medical, behavioral, or safety emergencies with professionalism, speed, and sensitivity.

✔ Patrol While Respecting Client Privacy
Conduct thorough and consistent patrols throughout the shelter, while maintaining the dignity and privacy of all clients.

✔ Use De-Escalation Techniques
Develop the communication and interpersonal skills needed to calmly resolve conflicts, reduce tension, and prevent violence.

This training is ideal for current and aspiring security personnel seeking to work in shelter environments. It focuses not only on physical safety but also on trauma-informed care, empathy, and ethical conduct in alignment with NYS shelter protocols.